| Job Title: | Guest Services Host |
|---|---|
| Quantity: | 6 |
| Salary: | 20,000 - 25,000 Baht. |
| Job Description: | -Welcome Guests and answer Guest questions.
-Provide a friendly and efficient environment for all Guests and maintain professionalism when selling tickets, performing crowd control duties, or and any general Guest contact. -Handle cash transactions with Guests using ticketing software management system. -Suggest and recommend the most appropriate ticketing package and process tickets and financial transactions. -Continuously upselling tickets. -Monitor Guests’ entry and exit through the Access Control. -Maintain organized and clean work environment. -Suggest any improvements in the ticketing and surrounding area at the team member briefings. -Ensure Guest and team member safety at all times. -Undertake any extra tasks requested of you during work hours to the best of your ability. -Take full ownership of the empowerment to resolve issues. -Deliver highest level of service at all times. -Provide suggestions and recommendations to Guests. -Display courtesy towards all Guests and Team Members. -Handle all verbal complaints and feedback from Guests with the intention of achieving a positive outcome for both parties. -Be knowledgeable of all entrance rates, promotions, and general facility info in order to promote, suggest, and up-sell products to the Guest, which will in-turn increase revenue, per cap, and Guest satisfaction. -Monitor and direct Guests waiting in queue lines and anticipate any needs prior to them asking for assistance in order to optimize level of service. -Manage Lost & Found and luggage storage. |
| Qualifications: | -Bachelor’s Degree in hospitality, Marketing & Communications, Business Administration, or Business Management preferred.
-Good command of English language oral and written skills, if capability in Mandarin Chinese is an advantage. -Previous cash and credit card handling skills preferred -Suggestive Selling Skills -Service oriented -Sales oriented -Good interpersonal and communication skills -A natural smile and friendly Guest disposition -Confident -Multi-task -Exceptional communication skills -Outgoing personality -Must be able to work all shifts including, AM's, PM's, weekends, and holidays. -Conflict Management Strategy -Negotiating Skills -Computer Literacy Skills |
| Category: | Front Office |
| Benefits: | - |
| Post Date: | Mon, 13 May 2019 17:15:42 +0700 |
| Contact Information | |
| Contact Person: | Jiraporn Suksang |
|---|---|
| Position: | Operations and Guest Services |
| E-Mail Address: | jiraporn.suksang@kingpower.com |
| Tel.: | 02-1189599 |
| Fax.: | |
| King Power Mahanakhon 8 Rang Nam Alley, Khwaeng Thanon Phaya Thai, Khet Ratchathewi, Bangkok 10400. |
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