| Job Title: | Guest Service Agent [GSA] |
|---|---|
| Quantity: | 2 |
| Salary: | - Baht. |
| Job Description: | • Ensure Hilton’s 3C’s and Brand Service standards are consistently practiced
• To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression and meeting all brand standards • To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries • To be aware of all services which Millennium Hilton Bangkok offers, inclusive of recreational, food and beverage, guest services, special events and promotions • To be aware of top corporate and VIP clients of the Hotel, recognizing and welcoming them by name upon their return visits to the Hotel • To take a personal interest in all guests for the duration of their stay, ensuring their expectations of Millennium Hilton Bangkok are exceeded • To be fully conversant with Hotel room types and availability, assisting all guests with reservation inquiries and bookings • To provide guests services such as currency exchange, safety deposit box facilities and cash advances where authorised • To check out all guests, Groups & Tours from the Hotel in an efficient and timely manner, ensuring correct cashiering procedures are followed and all charges are posted appropriately • To be respectful of our guest’s privacy, ensuring their every request in this regard is strictly adhered to and their details remain confidential • To be totally familiar with internal hotel procedures, inclusive of housekeeping, lost and found, food and beverage, internal and external communications, fire and emergency • To be fully conversant with and operate the Hotel’s communication systems • To be fully conversant with manual Reception procedures to be used in the event of the Hotel’s computer systems being off-line • To be fully conversant with and operate guest reservation systems • To be fully conversant with the Hotel Emergency and Evacuation procedures • This position includes night shift work as well as early and late shifts on a rotating basis • Ensure grooming is in line with the Hotel policy • To actively promote the benefits of Hilton Honors and Diamond Club to all guests and patrons of the Hotel, adopting a sales attitude • Have a thorough knowledge of all credit procedures and ensure that these procedures are adhered to • Must know all hotel products and services and actively recommend to our guests • Ensure that there is a thorough hand over at the completion of each shift • Live Esprit! Your contribution to creating team environment • Any other duties assigned by Front Office Management and Supervisors |
| Qualifications: | - Excellent reading, writing and oral proficiency in English
• At least Bachelor degree in any field. • At least 1-year experience in Reservation. • Strong in interpersonal and service mind. • Proficiency in Thai & English communications. • Strong in driving results |
| Category: | Front Office |
| Benefits: | - |
| Post Date: | Mon, 11 Mar 2024 10:07:10 +0700 |
| Contact Information | |
| Contact Person: | Kanjana Chaiyasit |
|---|---|
| Position: | HR Officer |
| E-Mail Address: | Kanjana.chaiyasit@hilton.com |
| Tel.: | +66 2 442 2329 |
| Fax.: | +66 2 442 2000 |
| Millennium Hilton Bangkok 123 Charoennakorn Road, Klongsan, Bangkok 10600. |
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