| Job Title: | Hostess - Flow |
|---|---|
| Quantity: | 1 |
| Salary: | - Baht. |
| Job Description: | • All employees must abide to the Hilton Code of Conduct. If I have a concern about a violation or a potential violation of Hilton conduct policy, I must promptly report the violation following the process outlined in the policy itself.
• All employees must comply with our Hilton Standards. Through rigorous attention to these standards, we will be able to surpass our guest expectations and will be able to consistently delight all of our guests. • Must fully comply and abide by the Standard Operating Procedures (SOP’s) of the company. • Observe daily conditions of all physical facilities and equipment in the restaurant and report for any issue may find. • Recognize and address potentially intoxicated, disruptive, or undesirable guests. • Respond properly in any hotel emergency or safety situation. • Ability to maintain and develop an elegantly appointed environment, with creating a great smile and personality in ensuring that guests are welcomed and greeted at the door with an excellent smile and verbiage. Also having a proper system in ensuring all guest details are in place in the repack for future guest preference. The impact at the door should “wow” the guest till the end of the meal. • Maintain a friendly yet obstructive manner with guests. Always with a smile and showing an unhurried experience by maintaining a calm and professional approach. • Consistently ensures a correct service standard above the given expectation by the team. • Develops, implements and analyses overall station plan and sitting for restaurants. • Focusing in planning and maximizing a maximum sitting in each restaurant with proper sitting plan in the table reservation system. • Printing of regular menu and buffet tags • Updating reservation and VIP’s on the daily briefing • Communicating importance and guest preference to the supervisor daily • Managing the station plan and sitting of guest well in the table reservation system • Always ensuring that special attention guest is noted and taken care well. • Coordinating and managing the door well at all time. • Being able to distribute guest equally and in case of restaurant being full, guest will be offered another dining option • Being calm and focused always • Smiling to guest at all time, and able to attend long queues and acknowledge guest at any time • Able to rotate and perform other duties if required by the Manager |
| Qualifications: | - |
| Category: | Food & Beverage |
| Benefits: | - |
| Post Date: | Mon, 11 Mar 2024 10:21:17 +0700 |
| Contact Information | |
| Contact Person: | Kanjana Chaiyasit |
|---|---|
| Position: | HR Officer |
| E-Mail Address: | Kanjana.chaiyasit@hilton.com |
| Tel.: | +66 2 442 2329 |
| Fax.: | +66 2 442 2000 |
| Millennium Hilton Bangkok 123 Charoennakorn Road, Klongsan, Bangkok 10600. |
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