|Job Title:||Guest Service Agent|
|Salary:||12,000 + SVC + other benefit Baht.|
|Job Description:||Hard Rock Hotel & Cafe Pattaya is looking for a Guest Service Agent to be another member of our team and be a part of this cultural icon. As a member of our team, you need to be good at your job, have a passion for it, be who you are and able to work within the company values.
Guest Service Agent will be responsible for the roles and possess the following qualifications.
• To provide unique, memorable and professional service to every guests reflecting the image of Rock n’ Roll and relax
• To be always extend friendly and caring service to every guest that walks through our door
• To provide information regarding the hotel’s facilities and services
• To check in/out guests in accordance with establish standards
• To take care all VIP guests while staying at hotel and coordinate about transportation from hotel to airport
• To maintain guest history record for VIP returns and executive floor guests
• To give memorable service to guests for other area e.g. Club Lounge, Business Center, Front Service, etc.
To be successful in this role, you will need to have this following qualifications;
• THAI Nationality
• Graduate with a degree or higher in Hotel Management, Hotel Operations, Tourism Management or related fields
• High proficiency in Microsoft Excel and Microsoft Words and PowerPoint Presentation.
• At least 1 year in a similar position either in four or five star hotel.
• Ability in leading, guiding, training, and motivating team members.
• Enthusiastic service-oriented attitude with good interpersonal skills.
• Outgoing & cheerful personality with self-confidence.
• Posses strong negotiation and problem solving skills.
• Excellent English communication skills – non negotiable.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Ability to handle all kind of challenges, especially with foreigner.
• Know and adhere to the following policies & procedures:
o Cash advance
o Travelers cheque
o Credit Cards
o Paid out
• This position is restricted to individuals with the right to work in Thailand.
|Post Date:||Wed, 18 Jan 2023 15:03:12 +0700|
|Hard Rock Hotel Pattaya|
429 Moo 9 Pattaya Second Road, Nongprue, Banglamuang, Chonburi 20150.