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Guest Service Agent

Home > Job > Hard Rock Hotel Pattaya > Guest Service Agent

Job Title:Guest Service Agent
Salary:12,000 + SVC + other benefit Baht.
Job Description:Hard Rock Hotel & Cafe Pattaya is looking for a Guest Service Agent to be another member of our team and be a part of this cultural icon. As a member of our team, you need to be good at your job, have a passion for it, be who you are and able to work within the company values.

Guest Service Agent will be responsible for the roles and possess the following qualifications.

Job Summary

• To provide unique, memorable and professional service to every guests reflecting the image of Rock n’ Roll and relax
• To be always extend friendly and caring service to every guest that walks through our door
• To provide information regarding the hotel’s facilities and services
• To check in/out guests in accordance with establish standards
• To take care all VIP guests while staying at hotel and coordinate about transportation from hotel to airport
• To maintain guest history record for VIP returns and executive floor guests
• To give memorable service to guests for other area e.g. Club Lounge, Business Center, Front Service, etc.
To be successful in this role, you will need to have this following qualifications;

• THAI Nationality
• Graduate with a degree or higher in Hotel Management, Hotel Operations, Tourism Management or related fields
• High proficiency in Microsoft Excel and Microsoft Words and PowerPoint Presentation.
• At least 1 year in a similar position either in four or five star hotel.
• Ability in leading, guiding, training, and motivating team members.
• Enthusiastic service-oriented attitude with good interpersonal skills.
• Outgoing & cheerful personality with self-confidence.
• Posses strong negotiation and problem solving skills.
• Excellent English communication skills – non negotiable.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Ability to handle all kind of challenges, especially with foreigner.
• Know and adhere to the following policies & procedures:
o Rebates
o Cash advance
o Travelers cheque
o Credit Cards
o Paid out
o Refund
• This position is restricted to individuals with the right to work in Thailand.
Category:Front Office
Post Date:Wed, 18 Jan 2023 15:03:12 +0700
Hard Rock Hotel Pattaya

429 Moo 9 Pattaya Second Road, Nongprue, Banglamuang, Chonburi 20150.

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