Reservation Supervisor

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Job Title:	Reservation Supervisor
Quantity:	1
Salary:	N/A Baht.
Job Description:	Reservations Responsibilities • Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals • Ensure information provided to guests is accurate and individualized • Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge • Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized • Assist in preparing daily, weekly and monthly reports • Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing • Ensure smooth shift changes with proper pass-on to the next shift • Report any equipment failures/problems & repair requests to Maintenance Department • Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services • Coordinate and communicate with all other departments to ensure a smooth operation Team Management • Interview, select and recruit direct reports • Identify and develop team members with potential • Conduct performance review with the team • Constantly monitor team members’ appearance, attitude and degree of professionalism • Prepare detailed induction programs for new employees • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business Other Responsibilities • Be aware of the hotel fire & life safety/emergency procedures • Attend all briefings, meetings and trainings as assigned by management • Maintain a high standard of personal appearance and hygiene at all times • Perform other reasonable duties assigned by the assigned by the Management
Qualifications:	• Diploma education • Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services/tele-marketing • Excellent reading, writing and oral proficiency in English language • Proficient in MS Excel, Word, & PowerPoint • Strong leadership, interpersonal and training skills • Good communication and customer contact skills • Service oriented with an eye for details • Ability to work well in stressful & high-pressure situations • A team player & builder • A motivator & self-starter • Well-presented and professionally groomed at all times
Category:	Other
Post Date:	Thu, 19 Jan 2023 15:12:20 +0700

Novotel Marina Sriracha and Koh Si Chang

39 Jerm Jom Phon road, Sriracha, Chonburi 20110.

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