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Guest Service Supervisor

Home > Job > Novotel Marina Sriracha and Koh Si Chang > Guest Service Supervisor

Job Title:Guest Service Supervisor
Salary:N/A Baht.
Job Description:• Responsible for the decision making matters pertaining to the Front Office operation
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Supervise front office operations during assigned shift including:
- Maintenance of guest information
- Maintenance of information about local events
- Compile occupancy statistics
- Supervise the use of the public address system
- Supervise group bookings
- Assisting with serious complaints
• Supervise cashiering activities during shift including:
- Cash handling and banking procedure
- Dealing with irregular payments
- Instructing staff in credit policies and facilities
- Instructing staff in cash security procedures
- Carry out debtor control
- Prepare reports
- Supervise the cashiering system
• Works with Superior on manpower planning and management needs
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles
Qualifications:• Diploma in Tourism / Hospitality Management
• 2 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience
• 25 years old or above
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times
• Perform other duties as assigned and May also serve as manager on duty
Category:Front Office
Post Date:Mon, 10 Apr 2023 14:28:30 +0700
Novotel Marina Sriracha and Koh Si Chang

39 Jerm Jom Phon road, Sriracha, Chonburi 20110.

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